Taylors (Taylors Property Pty Ltd) is a real estate service based on the Gold Coast, Australia. We recognise the importance of protecting your privacy and rights in relation to your personal information. We are committed to protecting information provided to, or obtained by us, through our website or third-party websites that are associated with our business.
The types of personal information that we collect includes, but is not limited to:
We may also collect data that does not personally identify you, or anyone else, such as anonymous survey responses or aggregated information about how users navigate our website.
We collect personal information directly from you and third parties associated with our business.
We directly obtain personal information when you:
We may also collect personal information from third parties, with whom you have dealings, such as:
We collect, hold and use your personal information for the purpose of providing and administering our business activities, improving our service offering, and personalising our customer experience.
This can include:
We work with a number of associated parties that assist with the functioning of our business.
We may disclose your information to such parties for the purpose of operating our business or to satisfy your requests. These parties may include, but are not limited to:
We retain your personal information both electronically and in hard copy form within our office/s and through the service providers that we utilise. We take reasonable steps to ensure the protection of your personal information against any unauthorised use including:
Reasonable measures to destroy personal information that is no longer needed
Whilst we undertake reasonable actions to protect your personal information, the internet is inherently insecure. Therefore, we cannot guarantee the security of personal data acquired whilst using our website/online services. Any personal information you transmit online is done so at your own risk.
When using our website, we may send “cookies” to your device. A cookie is a piece of information that identifies your device (using a unique ID number) and allows us to interact with it. It enables us to track your activity on our website for a period of time and provides the ability to measure traffic, patterns of use and user-habits on our website. This information is used to improve our website/online services and our overall user experience. The types of information we collect may include, IP address, location data, dates and times, and links clicked.
If you would like to disable cookies, you can change the preferences on your web browser to reject them.
Should you wish to obtain a copy of the personal information we hold about you, or to change your information, please contact us in writing per the details in section 13 below. We may decline your request under the Privacy Act and will provide you with a written response explaining the reason/s for our refusal.
In circumstances where you have provided your consent for the collection of personal information for a specific purpose, you have the right to withdraw this particular consent at any time.
Personal information that we hold should be up to date. If there are any changes made to your information, please contact us in writing.
If you are still not satisfied with our response, you have the ability to contact the Office of the Australian Information Commissioner per the details set out below.
You may receive email and SMS communication or other forms of marketing material from us in relation to our services. Should you no longer wish to receive such communication you can “unsubscribe” from within an email body or use the opt-out options provided. Should you wish to contact us regarding your communication preferences please email firstname.lastname@example.org.
Should you make a complaint with us, we will respond to confirm it has been received. We treat any queries or complaints regarding privacy confidentially.
You may also submit a complaint to the Office of the Australian Commissioner.